What may trigger an inspection from TDLR?

Complaints from customers can trigger an inspection from the Texas Department of Licensing and Regulation (TDLR). When a customer raises concerns about the services provided, qualifies these concerns as violations, or reports issues relating to hygiene, safety, or unethical practices, the TDLR takes such claims seriously. Customer feedback is an essential dimension for regulatory bodies to ensure compliance with state laws and regulations, ultimately leading to protecting public health and safety.

Scheduled random checks, while part of regulatory practices, do not specifically trigger inspections based on customer concerns and are not primarily driven by individual complaints. Defective equipment may lead to issues during inspections but typically will not initiate one unless linked to a customer's reported incident or failure of the establishment. Additionally, the extension of business hours wouldn't typically incite an inspection unless it created violations of the policies regarding operational standards. Thus, customer complaints are the most direct and pressing reason for TDLR to conduct an inspection.